Refund policy

REFUND AND CANCELLATION GUIDELINES

Customers have 14 days from the date of product acquisition to request a refund.

If the product has not been shipped and more than 24 hours have passed since purchase, a 10% cancellation/restocking fee will be applied. For items already dispatched or received, a 30% restocking fee applies for returns within the 14-day window. No refunds will be issued beyond this period.

Please note that the restocking fee is waived only for returns due to defective products upon arrival. For returns based on personal preference, the 30% restocking fee is mandatory. In some cases, we may provide a shipping label for returns, depending on the location, but customers are generally responsible for shipping costs to the return address provided upon request.

INCORRECT ADDRESS OR FAILURE TO RECEIVE DELIVERY POLICY

If the incorrect address is provided or a package is not received in time, it may lead to the disposal of the order by the shipping company. In such instances, by purchasing from us, you agree that we are not liable for any losses. Due to the nature of our products, it is often more cost-effective for the shipping company to destroy undelivered goods than to return them.

POLICY FOR PRODUCTS DEFECTIVE UPON ARRIVAL

We take pride in the quality of our RC drift cars and ensure thorough inspections of every item before it is shipped.

If your product arrives defective, please report it within 24 hours of receipt. We will work with you to exchange the item under the following conditions:

  • The product must be returned in its original condition, without modifications, disassembly, or tampering.
  • If the packaging is damaged during transit, although outside our control, we can offer a replacement at no additional cost, provided you supply evidence of significant damage. Customers are responsible for return shipping, and the replacement will be dispatched once the return is confirmed.

Each case will be handled individually, and we strive to offer the best possible solution.

We reserve the right to make final decisions regarding refunds, especially in cases of suspected fraudulent claims.